Shipping & Returns
Shipping & Returns
Shipping
Processing Time
[TBD — confirm order processing time, e.g., “Orders placed before 2:00 PM PST on business days ship the same day.”]
Domestic Shipping (United States)
| Service | Estimated Transit | Rate |
|---|---|---|
| [TBD — e.g., USPS Priority Mail] | [TBD] | [TBD] |
| [TBD — e.g., UPS Ground] | [TBD] | [TBD] |
| [TBD — e.g., UPS Next Day Air] | Next business day | [TBD] |
International Shipping
[TBD — confirm whether international shipping is offered, which countries, applicable carriers, and any regulatory restrictions on medical device export.]
Free Shipping Threshold
[TBD — confirm whether a free shipping threshold applies and at what order value.]
Returns
Unopened Products
Unopened, undamaged products in original packaging may be returned within [TBD] days of delivery for a full refund of the product price. Return shipping is the responsibility of the purchaser unless the return is due to an Root Canal fulfillment error.
Opened or Used Products
Opened sterile packaging and used instruments cannot be returned. This policy applies to all single-use endodontic instruments regardless of the reason for return.
Damaged or Incorrect Shipments
If you receive a damaged shipment or incorrect items, contact us within [TBD] business days of delivery at [contact email TBD]. Include your order number and a description of the issue. We will arrange a replacement or refund at no cost to you.
How to Initiate a Return
- Email [contact email TBD] with your order number and reason for return.
- We will respond within one business day with a return authorization and shipping instructions.
- Ship the product in its original packaging. Returns without authorization may not be accepted.
- Refunds are processed within [TBD] business days of receiving the returned item.
[TBD: Fill in all [TBD] fields with confirmed shipping rates, carriers, return window, and contact details before publishing.]